Make Your I.T Workplace More Fun and increase Workplace Productivity
Working in the I.T industry can be a very dark place filled with long hours, difficult customers and unappreciated work. If you manage a team that is constantly working within…
What is Change Management?
The three guarantees in Life- Death, Taxes and Change. Change is an inevitable part of life. But it’s also an inevitable and often crucial part of the business. If you…
What Is Privileged Access Management (PAM)?
When working in IT, having elevated access—permissions beyond those of standard users—is often part of the job. These privileges might include installing software, configuring systems, accessing sensitive data, or performing…
Difference between Information Management and Knowledge Management
As an IT professional, you are entrusted with safeguarding one of your organisation’s most valuable assets — its data. However, unlike physical assets such as cash or equipment, data doesn’t…
Quantitative Risk Analysis: Annual Loss Expectancy
Risk analysis is a key practice within management which enables the ability to determine potential risks and hazards and try to minimize the negative impact to a project or organization.…
Technical Leadership and how to lead an I.T team
Technical leadership means overseeing a team of technical professionals and demands more than just management skills, but also technical prowess, and the ability to navigate the tech world. Leaders typically…
What is Identity and Access Management (IAM)?
IAM definition Identity and access management (IAM) is referred to in the I.T industry as a framework of business processes, policies and technologies that facilitates the management of users’ identities.…
ITSM vs ITIL. Why you need to know the difference?
For those who work in the IT support industry, you often hear terms such as “ITIL” and “ITSM” when discussing IT service management but most people are not always clear…
Kanban or Scrum. Which is the Best Agile Method for You?
Agile is a set of ideas and principles that serve as the reference guide for all to structure their best practices. Kanban and scrum are frameworks that are put in…
Bridging the Gap: How IT & HR Can Truly Appreciate Each Other
Every workplace has its own myths — and in tech organizations, one persistent stereotype is that people in IT are socially awkward, quiet, or don’t care about presentation. Sometimes it’s…